Refund Policy for PromoMind

At PromoMind, we strive to provide high-quality digital marketing education through our courses. We understand that sometimes circumstances change, and you may need a refund. This Refund Policy outlines the conditions under which we offer refunds and how the process works.

1. Refund Eligibility

We offer a refund for our online courses under the following conditions:

• 14 days:   You may request a full refund if you are dissatisfied with the course within 14 days of purchase, provided that you have not accessed more than 20% of the course content.
• Course access:   If you have completed more than 20% of the course or have accessed downloadable materials, we may not be able to process a refund.
• Special:   Refund requests for special courses or services, such as personalized coaching or group consultations, may be subject to additional terms, which will be provided at the time of purchase.

2. How to Request a Refund

If you wish to request a refund, please follow these steps:

• Send an email to   [email protected]   within 14 days of your purchase date.
• In your email, include your order details, the course name, and the reason for your refund request.
• Our team will review your request and respond within 3-5 business days with a resolution.

3. Processing Refunds

Once your refund request is approved, we will process your refund using the same payment method that was used for the purchase. Please note that it may take up to 10 business days for the refund to be reflected in your account, depending on your bank or payment provider.

4. Exceptions to Refunds

The following situations are not eligible for a refund:

• If you have completed more than 20% of the course content.
• If you have downloaded or shared any course materials (e.g., eBooks, templates, etc.).
• If you request a refund after 14 days of purchase.
• If you have violated our Terms and Conditions or engaged in inappropriate behavior during the course.

5. No Refund for Services

Please note that we do not offer refunds for any services, such as one-on-one consultations or custom marketing strategies, once they have been delivered. If you have concerns about the service you’ve received, please contact us, and we will do our best to address your concerns.

6. Changes to This Refund Policy

PromoMind reserves the right to update or modify this Refund Policy at any time. If we make changes, we will post the revised policy on this page with an updated revision date. We encourage you to review this page periodically to stay informed about our refund practices.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at [email protected].